Refund policy

Due to the intimate nature of our products no returns or refunds will be accepted on any underwear or sleepwear. 

Therefore it is important to make sure you are completely happy with your choice and size of intimates upon purchase and that you are aware of the import taxes you might be charged if you're an international customer.

We will gladly exchange bralettes, but please note that the shipping cost of both return and delivery will fall on the client and that the pieces will need to be returned to us within 5 days of delivery in an unworn, unwashed and original condition.

*After 10 days all sales are final.

We also strongly encourage our customers to make sure of their sizing choices & address any uncertainty with us before placing their orders. Ensuring the perfect fit & promoting thoughtful consumption are both our priorities. Therefore we are more than happy to assist, review your measurements & help you get the perfect fit right from the start.x

In the very unlikely event your garment is flawed or you received an incorrect item, please email us immediately with your order number and we’ll assist swiftly.

*Please note this doesn’t include normal wear and tear and we recommend taking a look at our Care Guide to ensure you take care of your delicates correctly & that you get to enjoy them for a long time.

If you have any questions regarding our return policy, please email us at info@lunaintimates.com