WE SHIP WORLDWIDE. ALL ORDERS OVER R1000 SHIP FOR FREE. X

Sizing & Questions


How do the sizes work?

Bralette Sizing:

We work with a system of cup sizes and band sizes. The cup sizes are the usual A,B,C,D and are divided into four groups:

Small (A- AB)

Medium (B- BC)

Large (C-D)

The band is the under-bust size which is also divided into two groups:

 Small (30-32)

 Medium (34-36) 

 Underwear Sizing:

Small: 8

Medium:10

Large: 12

We would love to tell you why we have the system we have. In case you didn't know we make custom pieces in any requested size at no extra cost. x Customers can send us messages with their measurements and particular needs and we make them their luna pieces with love and care.
Why we don't have all the sizes on our website from the get go is because we are a small, slow fashion studio and we try to keep our waste to the utmost minimum.
All our pieces are made by hand in small batches and a lot of our orders are actually made to order. With our system it allows us to accommodate everyone, creating pieces that fit, without creating stock that might not sell. x 
We strive not to add to the very serious clothing  waste problem that fast fashion creates. 
Ethical, sustainable, slow fashion all the way baby.

 

If you are having difficulties selecting your size, or have a specific set of needs please feel free to contact us at:

info@lunaintimates.com and we'll be happy to give some advice or make a custom piece to fit your body perfectly. All custom orders are made at no extra cost. 

How long will I have to wait for my order?

It is important to remember that the pieces are handmade with great care and that therefore the manufacturing time will take a minimum of four days and that this time may increase during peak times. Another factor to take into account is the courier time after dispachment. The courier service usually takes about 2-5 working days, depending on your location. Therefore you can expect to receive your item in about seven- nine working days after you have placed your order. We make use of The Courier Guy and your goodies will be delivered straight to your door. If you have an urgent order please just pop us a message and we will will try our utmost best to accommodate you.

 

What are the local courier costs?  

We charge a flat rate of R60 for shipping within South Africa. You can conveniently track your parcel online at  (www.thecourierguy.co.za) You will be able to track your parcel 24 hours after you have received an email with your tracking number. All orders over R1000 ship for free.

Do you ship worldwide?

Yes we do! We are so excited to add international babes to our lovely customer base. We make use of DHL to ensure your parcels get delivered swiftly and securely.

Your shipping costs will be calculated automatically upon checkout, depending on where you find yourself in the world. All orders over R1000 ship for free.

You can contact us on info@lunaintimates.com if you have any questions regarding international orders.

 

Buying as a gift?

Our products have no price tags on them and come in a beautiful box in which they rest on luxurious gift wrap tissue paper.

Each box also contains a unique delicately fragranced, embroidered sachet and a unique Luna polaroid with a handwritten note.

You can now also purchase custom embroidered satin bags to add that dreamy extra to any order.

 

Buying as a gift and want us to add a personal message for someone? Just let us now upon purchase and we'll happily write it for you. (Prettiest handwriting only, we promise) x

 

Returns & Refunds 

Due to the intimate nature of our products no returns or refunds will be accepted. Therefore it is important to make sure you are completely happy with your choice and size of intimates upon purchase. 

The only condition under which returns will be accepted is if you received the wrong item and if you contact us within a week of purchase.

 

Are you guys open for collaborations?​​

Yes, we love meeting and chatting to new people! We would love to hear from you and discuss potential collaborations.

Want to use our products in shoots? That is also possible. Just pop us a message at info@lunaintimates.com.

 

Taking care of your delicates.

Care must be taken when washing and handling the luna pieces as they are very delicate. All items should be hand washed in warm water with mild soap (we love using baby soap or something similar). After washing, leave out flat to dry and remember to never ever tumble dry as this will damage the delicate fabrics. We unfortunately cannot take responsibility for any damaged caused to items due to incorrect care.