EXPRESS WORLDWIDE SHIPPING AVAILABLE. ALL ORDERS OVER R1000 SHIP FOR FREE. X

Sizing & Questions


How do the sizes work?

We know shopping online and finding your correct size can be daunting, but we are here to help.

Bralette Sizing:

We work with a system of cup sizes and band sizes. The cup sizes are the usual A,B,C,D and are divided into four groups:

Small (A- AB)

Medium (B- BC)

Large (C-D)

The band is the under-bust size which is also divided into two groups:

 Small (30-32)

 Medium (34-36) 

Our Small Band measures at 69cm and our Medium Band at 75cm. Please keep in mind that the elastic stretches with your body. x​

 Underwear Sizing:

Small: 8

Medium: 10

Large: 12

Why not have more sizes on your website from the get go?

We would love to tell you why we have the system we have. In case you didn't know we make custom pieces in any requested size at no extra cost. Customers can send us their measurements and particular needs and we make them their luna pieces with love and care.
Why we don't have all the sizes on our website from the get go is because we are a small, slow fashion studio and we try to keep our waste to the utmost minimum.
All our pieces are made by hand in small batches and a lot of our orders are made to order. With our system it allows us to accommodate everyone, creating pieces that fit, without creating stock that might not sell. x 
We strive not to add to the very serious clothing  waste problem that fast fashion creates. 
Ethical, sustainable, slow fashion all the way baby.

 

If you are having difficulties selecting your size, or have a specific set of needs please feel free to contact us at:

info@lunaintimates.com and we'll be happy to give some advice or make a custom piece to fit your body perfectly.

How long will I have to wait for my order?

It is important to remember that the pieces are handmade with great care and that therefore the manufacturing time will take a minimum of four working days and that this time may increase during peak times. Another factor to take into account is the courier time after dispatchment. The courier service usually takes about 2-5 working days, depending on your location. Therefore you can expect to receive your item in about seven- nine working days after you have placed your order. We make use of The Courier Guy and your goodies will be delivered straight to your door. If you have an urgent order please just pop us a message and we will will try our utmost best to accommodate you.

For our international babes your production time will also be between 2- 5 working days and your shipping time can be anything between 2 and 5 days depending on where you find yourself in the world.  

What are the local courier costs?  

We charge a flat rate of R60 for shipping within South Africa. You can conveniently track your parcel online at  (www.thecourierguy.co.za) You will be able to track your parcel 24 hours after you have received an email with your tracking number. All orders over R1000 ship for free.

Do you ship worldwide?

Yes we do! We are so excited to add international babes to our lovely customer base. We make use of DHL Express to ensure your parcels get delivered swiftly and securely.

Your shipping costs will be calculated automatically upon checkout, depending on where you find yourself in the world. All orders over R1000 ship for free.

*Please be aware of potential import duties that your country may charge, we do not cover the cost of these. 

You can contact us on info@lunaintimates.com if you have any questions regarding international orders.

 

Buying as a gift?

Our products have no price tags on them and come in a beautiful box in which they rest on luxurious gift wrap tissue paper.

Each box also contains a unique delicately fragranced, embroidered sachet and a unique Luna polaroid with a handwritten note.

You can now also purchase custom embroidered satin bags to add that dreamy extra to any order.

 

Buying as a gift and want us to add a personal message for someone? Just let us now upon purchase and we'll happily write it for you. (Prettiest handwriting only, we promise) x

 

Returns & Refunds 

Due to the intimate nature of our products no returns or refunds will be accepted. Therefore it is important to make sure you are completely happy with your choice and size of intimates upon purchase and that you are aware of the important taxes you might be charged if you're an international babe.

The only condition under which returns will be accepted is if you received the wrong item(or in the very unlikely case that your item has a defect) and if you contact us within a week of purchase.

 

Are you guys open for collaborations?​​

Yes, we love meeting and chatting to new people! We would love to hear from you and discuss potential collaborations.

Want to use our products in shoots? That is also possible. Just pop us a message at info@lunaintimates.com.

 

Taking care of your delicates.

Care must be taken when washing and handling the luna pieces as they are very delicate. All items should be hand washed in warm water with mild soap (we love using baby soap or something similar). After washing, leave out flat to dry and remember to never ever tumble dry as this will damage the delicate fabrics. We unfortunately cannot take responsibility for any damaged caused to items due to incorrect care.